We service all brands of equipment

If you don’t see your particular brand of equipment listed as equipment we sell, don”t worry. We service all brands and carry many “universal” parts on our service vans. We also have relationships with all major manufacturers to quickly source parts or technical information. Don”t hesitate to call us for help.

How to Save Money on Service

  • Gas Leak or Smell Gas? – Please call Wisconsin Public Service or 911 Emergency Services Immediately! We can assist you in correcting the problem, but you need to eliminate any risk associated with a gas leak as quickly as possible.
  • Heating Checklist – If you have a “no heat” situation, use our Heating Checklist to be sure you really need help from a trained technician (it could save you $).
  • Cooling Checklist – If you have a “no cooling” condition, use our Cooling Checklist to be sure you really need help from a trained technician.
  • Evening or Weekend Service Charges – Our evening or weekend service charges are higher than our regular rates to help offset costs associated with having a Service Technician “on call”. If possible, see if there is another safe source of heat to get you through until regular charges apply. If not, you may want to consider purchasing an Energy Savings Agreement to reduce the charges associated with after hours repairs. Our Service Technician can give you the details.
  • Energy Savings Agreement – An ESA is the best way to purchase seasonal maintenance for your system. Regular maintenance will reduce the chance of a system breakdown. In addition, an ESA qualifies you for discounts on repairs and reduces emergency service charges on after hours and weekend service calls.

24/7 Emergency Service

Call us at 920-337-0961 anytime. Our “On Call” Service Tech will call you back in 15 minutes or less!

Trained, Experienced, Professional Service Technicians

All our Service Technicians have attended service training classes and continue to update their training as technologies advance. They have many years of heating, ventilating and air conditioning experience. In addition, they have other technical resources to access, if necessary, to assure the best possible service.

Trip & Diagnostic Fee

Insert Trip & Diagnostic Fee Schedule

All of our service calls start with a trip and diagnostic charge that covers our coming to your location and determining what is causing the issues with your system. Simply call for service and we will explain your options for your service call.

We will determine what needs to be done to your system and then quote you, up front, for the repair that needs to be done. We will only do the work you approve. If the repair is large and the equipment is older, we will also offer options for replacing rather than fixing your current equipment. Finally, if you want to consider replacement, we will also work with you to arrange for temporary heat, if required, between now and when the replacement occurs.

Energy Savings Agreement (ESA) members receive a discount on the above-listed services as well as saving on annual full service tune-ups.

Up Front Pricing

Our Service Technician will diagnose your problem and recommend a repair procedure. He will quote you an “Up Front” price for the repair and ask you to approve the repair before he performs the actual service work. This gives you the opportunity to ask questions and completely understand the failure and repair BEFORE the work is done. He will gladly show his repair rate schedule (Open Book!) if you would like. Ask him about an Energy Savings Agreement if he hasn”t already mentioned it.

Well-Stocked and Maintained Service Vans

Each of our service vans carries an extensive inventory of parts and tools in an effort to minimize the time spent repairing your system.

Before you call

Heating & Cooling Checklists

We are available 24 hours a day; 7 days a week, 365 days a year should your heating or cooling system ever stop functioning. However, you may wish to run through this checklist before calling. It could save you the cost of a service call!

Cooling Checklist

1.) Check your thermostat. Is it set to the “cool” position? If not, set it to “cool”.
2.) Check your circuit breaker. Has it tripped to the “off” position? If so, reset the circuit breaker.
3.) Check your filter. Is it plugged with dirt, animal hair, etc. If so, replace the filter. Turn the system off for 2-3 hours, and restart.
4.) Check your condensing unit. Is the coil covered with debris (grass clippings, cottonwood, etc.)? 5.) If so, shut the power off and vacuum or hose off (no pressure washing) the coil. For a professional cleaning, call Action to schedule an appointment!

Heating Checklist

1.) Check your thermostat. Is it set to the “heat” position? If not, set it to “heat”.
2.) Check your gas shut-off switch. Was it inadvertently closed? If so, turn the valve to the “on” position. (The valve is open when the lever is parallel to the pipe.)
3.) Check your circuit breaker. Has it tripped to the “off” position? If so, reset the circuit breaker.
4.) Check your furnace switch. Has it been placed in the “off” position? If so, turn it “on”.
5.) Check your furnace fuse. Is it “blown”? If so, replace it.
6.) Check your furnace filter. Is it plugged with dirt, animal hair, etc. If so, replace the filter.
7.) Check your furnace vent(s). Is it/are they blocked by ice, snow, or other obstruction.
8.) Are your thermostat settings set to the proper time/ a.m./p.m.?

Call Action at 920-337-0961 if the above remedies do not solve the problem, or if you’re unsure of any of the above procedures.

Temporary Heat for Emergency Situations

We can provide temporary heaters to use – free of charge – until your system can be repaired or replaced. Call us for service or a replacement estimate.

Payment Terms

Our service & maintenance payment terms are exact cash, check or credit card payment due upon completion of the service call.